At Metro Insurance Group , we understand that above all, our business is service. Claims often represent a traumatic time in the life of our customers. We're here to see that you receive a fair and swift claim settlement to restore your property and your peace of mind.
If you should have any questions regarding a claim, please contact our customer service.
Below are some general tips that may be helpful in the event of a claim:
Property claims:
Protect yourself first! After that, take the necessary measures to protect the insured property from further damage. Reasonable expenses incurred to protect and preserve the property after a covered loss are reimbursable (above your deductible). Emergency repairs should also be made to protect remaining property or prevent injury to people.
Separate the damaged from the undamaged items
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Make a list of the items damaged and include the item's age and value
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All theft losses must be reported to the police as soon as possible.
Liability claims:
Observe details at the scene of the accident and note what may have caused the accident (did hazardous conditions exist or did the injured party cause the accident)
At the minimum, get the following details:
- Date, time, location of the accident.
- Name, address and phone number of injured party.
- Names of employees and supervisors on duty at the time of the accident
- Names, addresses and phone numbers of any witnesses.
If you are sued and receive a "summons", make note of the date and time and how you received it and contact us immediately.
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